Terms of Service
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These Terms of Service ("Terms") govern your use of the Vento service operated by Vela Payments, Inc., a Delaware registered company headquartered in San Francisco, California ("Vela Payments," "Vento," "we," "us," or "our"). By signing up for or using Vento, you agree to these Terms.
1. The Service
Vento is an AI operating partner for restaurant and beverage groups. It connects to the systems your group already runs (point-of-sale, scheduling and labor, accounting, reservations, delivery, and others), watches every store 24/7, learns what normal looks like for each one, and brings the right person on your team the decision, with the action attached, in the channel they already use. The service includes morning briefings, real-time alerts, and on-demand answers about your business.
2. Eligibility
Vento is designed for owners and operators of restaurant and beverage groups. You must be at least 18 years old and have the authority to connect business accounts and authorize data access to use Vento. By signing up, you represent that you have the legal authority to grant Vento read access to the business systems you connect.
3. Account and Access
To use Vento, you must provide accurate contact and business information and authorize connections to your systems via OAuth or secure third-party connectors. You are responsible for maintaining the security of your connected accounts, for designating which teammates receive Vento communications, and for all activity that occurs through your Vento account.
4. Data Access and Permissions
Vento accesses your connected systems in read-only mode unless you explicitly authorize write actions. Vento will never take an action that contacts an employee, customer, or supplier without your explicit approval. You may disconnect any integrated system at any time.
5. Messaging Terms
By providing phone numbers or channel details for you and your team during onboarding, you consent to receive messages from Vento, including:
- Morning briefings and performance summaries for your stores.
- Real-time alerts about events that need a decision, with the recommended action.
- Responses to your questions about your business data.
- Service and account-related notifications.
Message frequency: Varies with your operation, typically one to three messages per day per recipient plus responses to your questions.
Message and data rates may apply. Check with your carrier for details.
Opt-out: Reply STOP to any message to unsubscribe from Vento messaging.
Help: Reply HELP for assistance, or email support@getvento.com.
We will not share your mobile number or messaging consent with any third parties for marketing or promotional purposes.
6. Acceptable Use
You agree not to:
- Use Vento for any unlawful purpose.
- Provide false or misleading information during signup or onboarding.
- Connect systems or accounts you are not authorized to share.
- Attempt to access data belonging to other Vento customers.
- Reverse engineer, decompile, or attempt to extract the source code of Vento.
- Resell or sublicense access to the Vento service.
7. AI-Generated Content
Vento uses artificial intelligence to analyze your business data and generate briefings, alerts, answers, and recommended actions. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. Vento's output is for informational purposes and should not be relied upon as the sole basis for business, financial, legal, or tax decisions. You are responsible for reviewing recommended actions and verifying any information before acting on it.
8. Pricing and Payment
Vento is offered in Standard, Business, and Enterprise plans, billed monthly per location, plus a one-time implementation fee. Current pricing is published on our website and confirmed in your order form. You may cancel at any time, and cancellation takes effect at the end of the current billing period. We reserve the right to change pricing with 30 days' notice.
9. Intellectual Property
The Vento service, including its technology, design, and branding, is owned by Vela Payments, Inc. Your business data remains yours. By using Vento, you grant us a limited license to access and process your connected data solely to provide the service.
10. Limitation of Liability
To the maximum extent permitted by law, Vela Payments, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Vento, including but not limited to lost profits, lost revenue, lost data, or business interruption. Our total liability for any claim arising from the service shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Disclaimer of Warranties
Vento is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely accurate. We are not responsible for the accuracy or availability of data from your connected third-party systems.
12. Termination
You may stop using Vento at any time by contacting us and requesting account deletion. We may suspend or terminate your access if you violate these Terms or if we discontinue the service, with reasonable notice when possible.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by message, email, or by posting the updated terms on our website. Your continued use of Vento after changes constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
15. Contact Us
If you have questions about these Terms, contact us:
Vela Payments, Inc.
A Delaware registered company
Headquarters: San Francisco, CA
Email: legal@getvento.com
Website: getvento.com